Frequently Asked Questions

All of our handmade gear is crafted with care and attention to detail, just for you!

Because we create every product individually, please allow 7 - 14 business days for production.

This extra time ensures that your item is made to the highest standards and is truly one-of-a-kind.

If you need your item by a special date, don’t hesitate to reach out – we’re happy to help!

We are humans here at Full Sends Climbing Co. and though its uncommon, we can make mistakes.

If your product arrives damaged or there is a manufacturing error, we’ll gladly offer a free replacement or refund if you contact us within 15 days of delivery.

Please reach out to our team through the “Submit Issue” form and include a clear photo of the problem to help us resolve the issue quickly.

Full Sends Climbing Co. works with a print-on-demand service, meaning each printed product is uniquely made and produced only after an order is placed.

As a result, we are unable to offer returns or exchanges if the wrong size, color, or item is ordered, or if the customer changes their mind.

However, we understand that things can go wrong. If your product arrives damaged or there is a manufacturing error, we’ll gladly offer a free replacement or refund if you contact us within 15 days of delivery.

Please reach out to our team through the “Submit Issue” form and include a clear photo of the problem to help us resolve the issue quickly.

We understand that things can go wrong. If your product arrives damaged or there is a manufacturing error, we’ll gladly offer a free replacement or refund if you contact us within 15 days of delivery.

Please reach out to our team through the “Submit Issue” form and include a clear photo of the problem to help us resolve the issue quickly.